Canadian National apologizes for delays in grain delivery

Last updated on September 5th, 2018

In the wake of the departure of its chief executive officer (CEO), Canadian National (CN) apologized on Wednesday for its unreliable grain transportation in western Canada. The national rail carrier has also unveiled several measures that will prevent the situation in the future.

“The Canadian National team is driven by a sense of urgency and is focused on getting it right for farmers and our grain customers,” said Jean-Jacques Acting CEO Jean-Jacques Ruest.

Less than a week ago, members of the Canadian Federation of Agriculture publicly denounced the late delivery of their grain by the railways.

Canadian National Media Relations Director Jonathan Abecassis reacted by admitting that the company is 3% below the average bulk grain shipped by rail.

Addition of staff

In the last three months of 2017, the rail carrier has deployed nearly 250 conductors in Western Canada. About 775 more will be added by June 30, including 400 by the end of March.

The company also leased 130 locomotives to increase its transportation capacity in the West. The majority of them are already in use.

Canadian National will offer bonuses to key personnel who will agree to delay their annual leave or retirement. These financial incentives will also be offered to employees who have recently retired but who will agree to return to work.

Finally, Canadian National intends to invest more than $ 250 million to increase the fluidity of its railways for future cereal harvests.

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